SHIPPING AND
RETURNS/CANCELLATIONS

Exchange in case of damaged/wrong products:

• It is very unlikely, but if in case you received a damaged/wrong product, do not worry. Just write an email (with order details) to impressionsbyananya@gmail.com requesting for an exchange with images of the Product clearly showing the product conditions in clear pictures and unboxing video (unboxing videos are mandatory).

• To be eligible for an exchange, your products must be unused and in the same condition (packaging, tags, etc. - all intact) that you received it in. It must also be in the original packaging. 

• Our policy lasts 24 hours. If 24 hours have gone by since you have received your product, unfortunately, we can’t offer you an exchange. 

• We will arrange for a reverse pickup and have the product replaced upon inspection.

 

Anti-fraud policy:
There have been a few unfortunate instances wherein customers have resorted to fraudulent practices. Such fraudulent practices include claiming missing products, damaged products, etc. in the package. We are a quality focussed firm and there are multiple levels of checks and audits before we ship orders to the customers. All the orders are carefully packed. 

Customers claiming missing items or damaged products would have to produce an unedited unboxing video. The video should clearly show that the package is unopened from all sides and it should include the unboxing of the package. The customer would be required to share the full video with us for any claim.